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The Guardian Finance News- Around £50m of PPI payouts going to claims companies, says ombudsmanOnly a quarter of the amount set aside by lenders for mis-sold payment protection insurance was paid out last yearAround £50m of the compensation for mis-sold payment protection insurance (PPI) paid out this year will go to claims management companies needlessly, the financial ombudsman has warned. It expects to resolve more than 100,000 PPI complaints this […]
- What's that sound? It's Masternaut, the car gadget that says you're driving badlyIt isn't an autopilot, and the driverless car is still miles off the garage forecourt. But it could save you a packet on petrolAs I turned the wheel to steer the car through the roundabout, there was a shriek and the flash of warning lights. Beside me, Wayne Gilbert smiled.I had, apparently, steered too aggressively into the curve. The lights and the no […]
- PPI refund delays from Lloyds TSB persistLloyds' customers still suffering lengthy delays, and mounting frustration, in obtaining PPI refundsSince I wrote about the length of time Lloyds is taking to pay agreed PPI refunds more readers have sent us their complaints and I have passed these on to Lloyds to investigate. In 2011 banks agreed £1bn in PPI refunds. All should all have been paid by no […]
- Viking Hellas grounded along with my flight refundChasing a cancelled flight refund became a journey of discovery about the continued existence of the airline itselfIn October 2012 I booked a flight from Athens to Manchester with Viking Hellas airlines and paid by credit card. On the day before the flight I received a phone call informing me that the flight was cancelled and I was offered a full refund. I w […]
- Motor insurers feel the pain of whiplashNo-win no-fee outfits are adding hugely to our motor insurance premiums, but the industry needs to get its own act togetherWhen the Ford Granada sped round the corner of a country lane and smacked hard into the back of my stationary Golf, I had about a second from seeing it in the mirror, to feeling the violent impact. My car was a write-off – and so was the […]
- Around £50m of PPI payouts going to claims companies, says ombudsman